Standard Shipping is approximately 3–7 business days via USPS mail. Estimated arrival dates are for domestic orders placed today. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Looking for in-store pick up options? Please reach out at firstname.lastname@example.org and we will assist you. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at email@example.com. If your return is accepted we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return or exchange questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We are happy to work with you to get the exact item you would prefer, just contact email@example.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Information We Collect
Cookies. When you visit or use our sites we send one or more “cookies” to your computer or other device using third-party vendors Facebook and Google. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent.
Pixel Tags. We use “pixel tags” from Facebook and Google, which are small graphic files that allow us to monitor the use of our websites. A pixel tag can collect information such as the IP address of the computer that downloaded the page on which the tag appears; the URL of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server. When corresponding with you via HTML capable email, we may use “format sensing” technology, which allows pixel tags to let us know whether you received and opened our email.
How we use your information
Analytics and user research. We collect information from our users to better understand our audience and improve your experience. It helps us understand who interacts with what parts of our website, how much time they spend there, and if they are able to complete the task they start. After we gather information, we use it to improve your experience on and off our website.
Advertising. We use the information we collect to deliver you relevant ads relating to Rock Mill online.
How to opt out
Here’s how to opt out from your information being collected:
Turn off browser cookies: Find your cookie settings in your web browser. Open up your browser settings and look for a section containing privacy and security options.
Adjust Google ad settings: Google is one of our advertisement providers. You can adjust what they can and can’t show you here.
Adjust Facebook ad settings: We also use Facebook to deliver ads. You can adjust Facebook’s ad settings here.